Please note that returns must be registered and approved by our service department in order to ensure a quick and smooth process. Please fill out our contact form for this purpose. Our service will contact you as soon as possible.

• Return goods / repair returns only with completed return receipt. For this purpose, please complete the return form below (in the case of repairs, please specify a contact person for technical queries if necessary) in full.
• Please pack the goods properly. (undamaged original packaging in master carton) and enclose the signed return slip inside.
• The goods must be packed in such a way that they are safe for transport.
• Shipping costs will be borne by the sender.
• Unfortunately we cannot accept unfree returns.
• Special productions and explosion-protected articles are in principle excluded from the return.

• For non-European returns, the competent authority requires a copy of the invoice as an accompanying document. This document must be freely accessible for customs in a shipping bag together with the goods.
• As soon as the goods are ready for collection, please reply to the e-mail sent to you and send us the following data:
  
  
  • Collection address
  • Contact person in goods issue and their telephone number
  • Number, weight and dimension(s) of the consignment
  • Completed return slip and copy of invoice (to be affixed to the packaging, accessible to customs).
• We will then prepare the collection order.
• The package will be picked up within 2 working days and labelled by the driver directly on site.
• After a continuous incoming goods inspection, everything else is arranged as agreed.
• Naturally the transport costs are taken over with a justified complaint.